Terms of Service

The Services include, but are not limited to:

• Dashboard Analytics: Real-time and historical analytics for sales, revenue, advertising performance, and profitability metrics.
• Ad Manager: AI-powered advertising campaign management, bid optimization, and performance tracking for Sponsored Products, Sponsored Brands, and Sponsored Display campaigns.
• Search Intelligence: Search term analysis, keyword discovery, and search query performance reports.
• Stream Analytics: Near real-time data streaming for rapid insights and trend detection.
• Campaign Factory: Bulk campaign creation, management, and optimization tools.
• Keyword Tracker: Organic and sponsored keyword rank tracking across multiple marketplaces.

We strive to maintain high availability of the Services but do not guarantee uninterrupted or error-free operation. The Services may be temporarily unavailable due to scheduled maintenance, upgrades, or circumstances beyond our reasonable control. We will make reasonable efforts to provide advance notice of scheduled downtime.

We reserve the right to modify, update, or discontinue any aspect of the Services at any time. We will provide reasonable notice of material changes that may adversely affect your use of the Services. Your continued use of the Services after such modifications constitutes acceptance of the modified Services.

To use the Services, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Services under applicable laws
• Have a valid Amazon Seller Central account in good standing

To access the Services, you must create an Account by providing accurate, current, and complete information as requested during the registration process. You agree to promptly update your Account information to keep it accurate, current, and complete.

You are responsible for:

• Maintaining the confidentiality of your Account credentials, including your password
• All activities that occur under your Account
• Immediately notifying us of any unauthorized use of your Account or any other security breach
• Ensuring that you log out from your Account at the end of each session

We recommend enabling two-factor authentication (2FA) for enhanced security. You acknowledge that you are solely responsible for any damages or losses arising from your failure to maintain the security of your Account.

Your Account is personal to you or your Organization. You may not share your Account credentials with any third party. If you need multiple users to access the Services, you must add them as authorized users under your subscription plan (where supported) or obtain separate subscriptions for each user.

To use the core features of the Services, you must authorize Shurq to access your Amazon Seller Central account through Amazon's official APIs (including the Selling Partner API and Amazon Advertising API). By granting this authorization, you:

• Confirm that you have the authority to grant such access
• Acknowledge that you have read and agreed to Amazon's API Terms of Service
• Understand that your use of the Services is also subject to Amazon's policies
• Agree to maintain your Amazon account in good standing

When you connect your Amazon account, we access and process your Amazon Data to provide the Services. We:

• Request only the minimum necessary API permissions
• Use read-only access by default unless you explicitly authorize otherwise
• Never make changes to your Amazon account without your explicit confirmation
• Process your data in accordance with our Privacy Policy and Amazon's data protection requirements

You acknowledge that your use of the Services must comply with all applicable Amazon policies, including the Amazon Services Business Solutions Agreement, Selling Partner API Terms of Service, and Amazon Advertising API License Agreement. We are not responsible for any actions taken by Amazon regarding your seller account.

The Services depend on data received through Amazon's APIs. Amazon may change, limit, or discontinue API access at any time. We are not liable for any disruption, limitation, or unavailability of the Services caused by changes to Amazon's APIs or policies.

We offer various subscription plans (such as Core, Pro, Max, and Enterprise) with different features, capabilities, and pricing. The current details of each plan are available on our pricing page. We reserve the right to modify our plans and pricing at any time with reasonable notice.

Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your selected billing cycle). By subscribing, you authorize us to charge your designated payment method for the applicable subscription fees.

• Monthly Billing: Charged on the same date each month
• Annual Billing: Charged once per year on your subscription anniversary
• Payment Methods: We accept major credit cards and other payment methods as indicated during checkout

We may change our subscription prices from time to time. For existing subscribers, price changes will take effect at the start of the next billing cycle following notice of the change. If you do not agree to a price change, you may cancel your subscription before the change takes effect.

All fees are exclusive of applicable taxes (including VAT, sales tax, or other similar taxes) unless stated otherwise. You are responsible for paying any applicable taxes. If we are required to collect or pay taxes, such taxes will be added to your invoice.

If a payment fails, we will attempt to charge your payment method again and notify you of the failure. If payment is not received within a reasonable period, we may suspend or terminate your access to the Services. You remain responsible for any uncollected amounts.

Monthly Plans: We offer a 60-day money-back guarantee on monthly subscriptions. If you are not satisfied with the Services within the first 60 days, you may request a full refund. You may also cancel at any time, and your subscription will remain active until the end of the current billing period.

Annual Plans: Annual subscriptions are non-refundable.

We offer a free trial period of 30 days that allows you to evaluate the Services before committing to a paid subscription. During the trial, you will have access to all features included in the selected plan.

No credit card or payment information is required to start the free trial. You may upgrade to a paid subscription at any time during or after the trial period.

At the end of the free trial, your access to paid features will be suspended unless you upgrade to a paid subscription. Your data will be retained for a reasonable period to allow you to subscribe and continue using the Services.

Free trials are limited to one per user and per Organization. We reserve the right to limit, modify, or discontinue the free trial offer at any time.

• Use the Services for any unlawful purpose or in violation of any applicable laws or regulations
• Violate Amazon's Terms of Service, policies, or guidelines
• Access or attempt to access another user's account without authorization
• Interfere with, disrupt, or overload the Services or connected servers/networks
• Attempt to probe, scan, or test the vulnerability of the Services or breach security measures
• Use automated scripts, bots, or other means to access the Services in a manner that exceeds reasonable use
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services
• Copy, modify, distribute, sell, or lease any part of the Services or included software
• Remove, alter, or obscure any proprietary notices on the Services
• Use the Services to develop a competing product or service
• Share your account credentials with unauthorized third parties
• Engage in any activity that could harm Shurq, other users, or third parties

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your Account, at our sole discretion. We may also pursue legal remedies for any damages caused by your violation of these Terms.

The Services, including all Content, features, functionality, software, text, displays, images, video, audio, design, selection, and arrangement thereof, are owned by Shurq, its licensors, or other providers and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The Shurq name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Shurq or its affiliates. You may not use such marks without our prior written permission.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. This license does not include any right to:

• Resell or make commercial use of the Services
• Modify or make derivative works based on the Services
• Download or copy account information for another party's benefit
• Use data mining, robots, or similar data gathering tools

If you provide us with any feedback, suggestions, or ideas regarding the Services ("Feedback"), you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, modify, and incorporate such Feedback into the Services without any obligation to you.

You retain all ownership rights in your User Data. By using the Services, you grant us a limited license to access, process, and use your User Data solely for the purpose of providing the Services to you.

We process your User Data in accordance with our Privacy Policy and applicable data protection laws. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction.

You may export your User Data from the Services at any time through the features provided in your Account dashboard. Upon termination of your Account, you will have a limited period to export your data before it is deleted.

We may use anonymized, aggregated data derived from your use of the Services for analytics, benchmarking, product improvement, and other lawful purposes. Such aggregated data will not identify you or your Organization.

"Confidential Information" means any non-public information disclosed by either party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information.

Each party agrees to:

• Protect the other party's Confidential Information using at least the same degree of care used to protect its own confidential information
• Not disclose Confidential Information to any third party except as necessary to provide or use the Services
• Use Confidential Information only for purposes related to these Terms

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known before receipt; (c) is rightfully obtained from a third party without breach; or (d) is required to be disclosed by law.

You may terminate your Account and subscription at any time through your Account settings or by contacting us. Upon termination:

• Your subscription will remain active until the end of the current billing period
• No refunds will be provided for unused portions of monthly subscriptions
• Annual subscriptions may be eligible for a prorated refund if terminated within the money-back guarantee period

We may suspend or terminate your Account immediately, without prior notice or liability, if:

• You breach any provision of these Terms
• You fail to pay applicable fees when due
• We are required to do so by law
• We discontinue the Services or any material portion thereof
• Your continued use poses a security risk to the Services or other users

Upon termination:

• Your right to access and use the Services ceases immediately
• All licenses granted to you under these Terms terminate
• You must cease all use of the Services and any related materials
• We may delete your Account and User Data in accordance with our Privacy Policy
• Any outstanding payment obligations remain due

The following provisions survive termination: Definitions, Intellectual Property, Confidentiality, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution, Governing Law, and any other provisions that by their nature should survive.

Before initiating any formal dispute resolution proceedings, you agree to first contact us at legal@shurq.com to attempt to resolve any dispute informally. We will endeavor to resolve disputes within 30 days of receiving notice.

If you are not located in the European Union, any dispute arising out of or relating to these Terms or the Services that cannot be resolved informally shall be finally settled by binding arbitration in London, United Kingdom, in accordance with the LCIA Arbitration Rules. The arbitration shall be conducted by a single arbitrator, and the language shall be English.

If you are located in the European Union, you may bring any dispute before the competent courts of your country of residence, or you may use the European Commission's Online Dispute Resolution platform available at ec.europa.eu/consumers/odr.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND SHURQ AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Shurq regarding the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Shurq.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, deemed severed from these Terms. The remaining provisions shall continue in full force and effect.

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms without restriction. Any attempted assignment in violation of this section shall be null and void.

Notices to you may be sent via email to the address associated with your Account. Notices to us should be sent to legal@shurq.com. Notices are deemed given when sent by email, provided no delivery failure notification is received.

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

These Terms do not create any third-party beneficiary rights, except that Amazon and other platforms may enforce provisions relating to their services.